Privacy Policy

Last updated: October 26, 2026

At Urbanzaa, we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how Urbanzaa ("Urbanzaa," "we," "us," or "our") collects, uses, discloses, and protects information when you visit urbanzaa.co, place an order, contact us, or otherwise interact with our services.

By using our website, you acknowledge that you have read and understood this Privacy Policy. Where applicable law requires your consent, we will obtain it separately.

1. Information We Collect

We may collect information that you provide directly to us, information generated automatically when you use our website, and information received from third-party services.

Information You Provide

When you place an order, contact us, create an account, subscribe to marketing communications, or otherwise interact with Urbanzaa, we may collect information such as:

  • Full name
  • Billing and shipping address
  • Email address
  • Telephone number
  • Order and transaction information
  • Customer service communications
  • Information you provide when submitting reviews, feedback, or other content
  • Marketing preferences
  • Any other information you voluntarily provide to us

Payment Information

Payments are processed through secure third-party payment providers.

Urbanzaa generally does not directly store complete payment card details on its own systems. Payment information is handled by the applicable payment processor in accordance with its own privacy and security practices.

2. Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Device type
  • Browser type
  • Operating system
  • Approximate geographic location
  • Referring website
  • Pages viewed
  • Products viewed
  • Links or buttons clicked
  • Time spent on pages
  • Website interaction and usage information
  • Other technical or diagnostic information

We use this information to understand how visitors use our website, improve website performance, prevent fraud, and provide a better shopping experience.

3. Cookies and Similar Technologies

Urbanzaa uses cookies, pixels, tags, and similar technologies to operate and improve our website.

These technologies may be used to:

  • Keep your shopping cart functioning
  • Remember preferences
  • Understand website traffic and usage
  • Measure advertising performance
  • Personalize content or advertising
  • Detect fraudulent or suspicious activity
  • Improve website functionality and performance

Some cookies are necessary for the operation of the website, while others may be used for analytics or advertising purposes.

Depending on your location and applicable law, you may be able to manage or restrict certain cookies through your browser or our cookie preferences.

Please note that disabling certain cookies may affect the functionality of portions of our website.

4. How We Use Your Information

Urbanzaa may use personal information for legitimate business purposes, including to:

  • Process, fulfill, and deliver orders
  • Process payments and prevent fraudulent transactions
  • Provide customer service and respond to inquiries
  • Communicate with you about your orders
  • Provide shipping and tracking updates
  • Operate and maintain our website
  • Improve our products, services, and customer experience
  • Understand how customers use our website
  • Analyze website performance and marketing effectiveness
  • Personalize your shopping experience
  • Send promotional communications where permitted and, where required, with your consent
  • Administer customer reviews, promotions, or other programs
  • Protect our business, customers, website, and systems
  • Detect, investigate, and prevent fraud, abuse, and security incidents
  • Comply with legal, regulatory, tax, accounting, and other obligations
  • Establish, exercise, or defend legal claims

We may also use information for other purposes where permitted by applicable law.

5. Marketing Communications

If you subscribe to Urbanzaa marketing communications, we may send you emails or other permitted communications about:

  • New products
  • Special offers
  • Promotions
  • Product updates
  • Helpful content
  • Other Urbanzaa news

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in the relevant communication.

Please note that even if you unsubscribe from marketing communications, we may still send necessary transactional communications, such as order confirmations, shipping updates, or customer service messages.

6. How We Share Information

Urbanzaa does not sell or rent your personal information for money.

We may share information with trusted third parties where reasonably necessary to operate our business and provide our services.

These parties may include:

Payment Providers

To securely process payments and transactions.

Shipping & Delivery Providers

To fulfill and deliver your orders and provide tracking information.

E-commerce & Technology Providers

Including platforms that help us operate our website, process orders, manage customer information, and provide website functionality.

Analytics Providers

To understand website traffic, customer behavior, and website performance.

Advertising & Marketing Partners

We may use advertising and marketing platforms to measure campaigns, reach relevant audiences, and understand whether our advertising is effective.

For example, depending on the tools currently installed on our website, this may include platforms such as Meta or Google.

Professional Advisers

We may disclose information to professional advisers such as lawyers, accountants, insurers, auditors, or other service providers where reasonably necessary.

Legal & Regulatory Authorities

We may disclose information where required by law, legal process, court order, or governmental authority, or where reasonably necessary to protect our rights, customers, property, or business.

Third-party providers may process information according to their own privacy policies and terms.

7. Data Transfers

Because Urbanzaa works with service providers that may operate in different countries, your information may be transferred to, stored in, or processed outside the country in which you live.

Where required by applicable law, we will take appropriate measures to help ensure that such transfers receive an appropriate level of protection.

8. Data Security

Urbanzaa takes reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information over the internet is completely secure.

While we take reasonable steps to protect your information, we cannot guarantee the absolute security of information transmitted to or stored by us or our service providers.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Fulfill transactions
  • Provide customer support
  • Maintain business and transaction records
  • Meet legal, tax, accounting, and regulatory requirements
  • Resolve disputes
  • Prevent fraud and abuse
  • Enforce agreements
  • Protect our legal rights

Retention periods may vary depending on the type of information and the reason it was collected.

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it where appropriate.

10. Your Privacy Rights

Depending on where you live and the laws that apply to you, you may have certain rights regarding your personal information.

These may include the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Request restriction of certain processing
  • Object to certain uses of your information
  • Withdraw consent where processing is based on consent
  • Request a copy of certain personal information in a portable format
  • Opt out of certain marketing communications

These rights are not absolute and may be subject to applicable legal exceptions.

To make a privacy-related request, please contact us using the details provided below.

We may need to verify your identity before processing certain requests to protect your information from unauthorized access.

11. Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites, applications, payment providers, social media platforms, or other services.

Urbanzaa does not control the privacy practices of those third parties.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

12. Children's Privacy

Urbanzaa's website is not intended for children who are below the minimum age required to use online services under applicable law.

We do not knowingly collect personal information from children where prohibited by law.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, or applicable legal requirements.

When we make changes, we will update the "Last Updated" date at the beginning of this policy.

Where required by applicable law, we will provide additional notice or obtain consent before implementing material changes.

We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have concerns about how your information is handled, please contact us:

Urbanzaa
Website: urbanzaa.co
Email: support@urbanzaa.co

We will review privacy-related requests and respond within the timeframe required by applicable law.