Shipping Policy
Last updated: October 26, 2026
1. Reliable, Tracked Delivery
At Urbanzaa, we want every order to reach you safely and smoothly. We work with trusted shipping partners and provide tracking with every dispatched order.
2. Shipping & Delivery Times
Free Tracked Shipping. Estimated delivery 6–14 business days after dispatch.
- Processing: orders are usually packed and dispatched within 1–3 business days of being placed.
- Delivery: estimated 6–14 business days after dispatch.
The estimated delivery period begins once your order has been dispatched, not when it is placed. Delivery times are estimates, not guaranteed dates, and may vary with the carrier, customs processing, public holidays, peak shopping periods, weather or other circumstances outside our control.
3. Tracking
Once your order has been dispatched, you'll receive a shipping confirmation email with your tracking number and link. Tracking can take a few business days to show movement after dispatch.
4. Order & Address Accuracy
Please check your shipping details carefully before completing your purchase. If you notice an error, contact us as soon as possible. We'll do our best to update your order before it's dispatched, but we can't guarantee changes once an order has entered processing or been dispatched.
We aren't responsible for delays or failed deliveries caused by incorrect or incomplete details entered at checkout. If this happens, contact us and we'll help you sort it out. If a package has to be reshipped because the address provided was incorrect or incomplete, or because it wasn't collected after a delivery notice, the cost of reshipping is charged to you.
5. Duties & Taxes
Prices include all charges. There are no import duties or taxes to pay on delivery. The price you see at checkout is the total you pay.
6. Delays & Circumstances Beyond Our Control
While we work closely with our shipping partners, we can't control delays caused by customs checks, carrier disruptions, severe weather, natural disasters, public holidays, peak-season volumes, transport disruptions or government restrictions. When a delay happens, we'll help you track your order and contact the carrier where needed.
7. Lost, Damaged or Undelivered Packages
- Not delivered: if your order hasn't been delivered within 30 business days of dispatch, contact us and we'll reship your order or refund it.
- Marked as delivered but missing: please check the delivery location, ask household members, neighbours or building management, and check for a collection notice. Then contact us and we'll look into it with the carrier.
- Damaged in transit: contact us within 14 days of delivery with a photo, and we'll send a free replacement or a refund.
See our Returns & Refund Policy for full details, including the 60-Day Comfort Guarantee.
8. Contact Us
If you have any questions about your order or its delivery, email support@urbanzaa.co with your order number. We reply within 1–2 business days.